Production Expert

View Original

FINALLY RESOLVED: Problems With UVI Falcon 2 Avid Edition Installer - We Investigate

It would appear that the Falcon 2 Avid Edition installer that Avid has dropped in our accounts is faulty and an essential file is damaged, or missing important components. Our current advice is not to install the Falcon 2 Avid Edition update until Avid and UVI have resolved the issue. However, if you have already installed V2 then we have a temporary workaround.

Falcon 2 Plugin Missing A File?

Please be aware that currently when you instantiate the Avid edition of Falcon 2.0.0, you may see the error message above saying “Unable to mount the Volume from ‘/Library/Application Support/UVI/Falcon/FalconResources.ufs’”.

As a result of our investigations, bizarrely the file is there as you can see below…

On a thread on the DUC, Rick has posted a link to the V1.6 FalconResources.ufs, which gets round the error message shown above BUT because it is the V1.6 file it doesn’t have any of the 2.0 presets.

As part of our investigations, we discovered that if you double click on the v2 FalconResources.ufs in its correct location you get this error message, whereas if you double click on the V1.6 FalconResources.ufs, again in its correct location, you do not get any error message.

This suggests that the file is damaged or incomplete rather than missing as some reports have stated.

We understand that UVI and Avid are aware of this and are working to resolve it as soon as possible and Avid has now removed the ‘UVI Plug-Ins’ section completely from Users accounts.

But it does beg the question as to how a fault installer got through Avid’s and UVI’s testing and QA checks. Surely someone tried to run the installer and check it all worked? However, the evidence suggests not.

Come on Avid, let’s see a speedy resolution to this issue as we did with the Chrome Varsectomy Bug.

UPDATE 10th November at 08:00 GMT: Avid Release Falcon V2.0.3

Overnight Avid has released Falcon 2.0.3 which accordingly to reports on the DUC has fixed it. ‘Digiot’ says…

“Looks like Avid fixed it by releasing the FalconAvid 2.0.3 installer. All seems to work after installing 2.0.3, no more error messages and after a quick scan all presets seem to work.”

‘musicman691’ replied…

“I don't think that's a full installer, at least what's in my account. The full Falcon 2.0.3 installer for Macs is 884.78 MB in compressed RAR format. I still say there's something weird going on with Avid user accounts.”

When I went to look in my Avid Master Account, it wasn’t back in the regular position in a separate section labelled UVI Plug-Ins. Instead, as you can see above, I found it in the Avid Complete Plug-In Bundle section, listed as AvidFalcon-2.0.3-Mac.dmg and Falcon-2.0.3-Avid.exe. There is still no sign of the other Falcon components in my Avid Master Account yet. So it looks like Avid have still got some work to do.

UPDATE 11th November 2019 at 15:30 GMT: UVI Plug-Ins Section Restored To Avid Master Accounts

Avid has restored the UVI Plug-Ins section in users Avid Master Accounts following the damaged version and then a fixed 3.0.3 version showing up in a Complete Plugin Bundle section.

UPDATE 13th November 2019: Falcon Factory Finally Updated To Falcon 2 Factory

A few days ago, we also learnt that the Falcon Factory file was still the one from Falcon V1 despite the installer being updated to v2.0.3.

We now understand that the Falcon Factory file has been updated, as you will see it is a slightly larger file and it is the last item in the list. We believe this is the last piece of the jigsaw in the UVI Falcon Avid Edition V2 saga and that we can all get on with using a working version of Falcon 2 with all the necessary files.

It’s a shame that it has taken Avid nearly a week to fully resolve this issue. Let’s hope their QA checks will be a little more rigorous in future.

See this gallery in the original post